Mediation center for EETS disputes
Schienen-Control the national mediation body designated under Directive (EU) 2019/520 for disputes between ASFINAG and EETS providers.
Schienen-Control is not responsible for individual questions from road users regarding payments, invoices, penalties, or vignettes.
In such cases, please contact ASFINAG (Autobahnen- und Schnellstraßen-Finanzierungs-Aktiengesellschaft) directly:
1. Website: help.asfinag.at/
2. Telephone: 0800 400 12 400 (ASFINAG Service Center)
Our mediation center is exclusively responsible for disputes between ASFINAG and EETS providers.
EETS stands for "European Electronic Toll Service"and is intended to simplify the payment of tolls within the European Union.
On March 29, 2019, Directive (EU) 2019/520 on the interoperability of electronic toll collection systems and facilitating the cross-border exchange of information on the non-payment of road usage charges in the Union was published.
Situation in Austria
A toll collector within the meaning of Article 2(3) of Directive (EU) 2019/520 is a public or private entity that collects tolls for the movement of vehicles in an EETS area. In Austria, the toll collector is ASFINAG (Autobahnen- und Schnellstraßen-Finanzierungs-Aktiengesellschaft) in accordance with Section 7(3) of the Federal Highway Toll Act 2002 (BStMG). ASFINAG operates the toll system, provides the infrastructure, and ensures that tolls are collected. The toll collector acts on behalf of the toll creditor.
According to Section 3 of the Federal Toll Act (BStMG), the toll creditor is the federal government or, insofar as it has been granted the right of usufruct, ASFINAG. Toll creditors are those organizations that have a legal claim to the revenue from tolls.
Definition of the EETS provider
An EETS provider within the meaning of Article 2(6) of Directive (EU) 2019/520 is an entity or company that, under separate contracts,
- grants access to the EETS,
- transfers the toll to ASFINAG and
- is registered in the Member State of establishment.
Directive (EU) 2019/520 contains, among other things, the essential requirements for the EETS service, the rights and obligations of EETS providers, ASFINAG, and EETS users.
A list of EETS providers approved in the Austrian EETS area can be found on the website of the Federal Ministry for Innovation, Mobility, and Infrastructure: https://www.bmimi.gv.at/themen/verkehr/strasse/maut_vignette/eets.html
As of 2024, the following companies have signed a corresponding agreement with ASFINAG:
- Axxès SAS (France)
- BroBizz A/S (Denmark)
- DKV Euro Service GmbH & Co. KG (Germany)
- ØresundPAY (Denmark)
- Telepass S.p.A. (Italy)
- Toll4Europe GmbH (Germany)
- tolltickets GmbH (Germany)
- TotalEnergies Marketing Services (France)
- W.A.G. payment solutions (Eurowag) (Czechia)
Schienen-Control a switching center
Member States are required to establish a mediation body to resolve disputes between ASFINAG and the above-mentioned EETS providers.
In Austria, the necessary adjustments were made as part of the implementation of Directive (EU) 2019/520 by means of the federal law amending the BStMG (Federal Law Gazette I 155/2021). Schienen-Control is responsible as the intermediary body within the meaning of Article 11 of Directive (EU) 2019/520.
The following matters may be subject to mediation proceedings pursuant to Section 8c of the Federal Mediation and Conciliation Act (BStMG):
- Disputes arising from a contractual or contract negotiation relationship between ASFINAG and the EETS provider, in particular regarding the discriminatory nature of contractual terms and conditions.
- Disputes concerning remuneration in accordance with the principles laid down in Article 7 of Directive (EU) 2019/520.
- Disputes concerning compliance with the obligations under Section 7(5) of the Federal Postmark Act (BStMG).
The mediation center of Schienen-Control complies with the principles developed by the European Commission for out-of-court dispute resolution bodies in terms of independence, transparency, adversarial proceedings (hearing of all parties), efficiency, legality, freedom of action, and the possibility of representation of the parties.
Accordingly, the organization and legal form of the Schienen-Control agency are independent of the commercial interests of ASFINAG and EETS providers.
Contact
To apply for mediation in EETS disputes, please submit:
- A statement of facts and
- Contact details (contact person, telephone number, address, email address)
in writing by email to: maut.vermittlungsstelle@schienencontrol.gv.at
or by mail to
Schienen-Control
Linke Wienzeile 4/1/6
1160 Vienna