Application

Complaint to the Schienen-Control

Entities entitled to track capacity, in particular rail transport companies, may lodge a complaint with the Schienen-Control if:

• a procedure for monitoring competition* is to be initiated (Railway Act § 74)
  
  
• a route request has been rejected by an allocation agency
  
  
• access to service facilities or services was denied
  
  
• no agreement has been reached within the time limits specified in the Railway Act (Sections 72, 73)

*In proceedings to monitor competition pursuant to Section 74 of the Railway Act, the Schienen-Control may, for example, investigate whether rail network usage conditions or contracts contravene regulatory law or whether the conduct of an allocation body, a charging body, a railway infrastructure company, or an operator of a service facility violates regulatory law.

Please address all requests and complaints exclusively to:

• office@schienencontrol.gv.at
• +4315050707
• Schienen-Control
  Linke Wienzeile 4/1/6
  A-1060 Vienna